Last week-end, I had a great time being with the amazing people from the Customer Service department of CityLink (M) Sdn.Bhd. Not only did they play an important role in making the 2-day program on Handling Difficult and Demanding Customers a great success, they also reestablished my faith in the future of customer service in Malaysia. As participants of the program, they eagerly immersed themselves in the new skills and knowledge that were presented to them and actively shared their own commitment to improve the delivery of their service to customers.
It was heartwarming for me to see how much effort they put in when practising the various new skills that were presented over an action packed 2-day program.
Syabas! to all of you and God bless.
A special thanks to Mr. Terence Mark for all the backroom assistance.
