Effective leadership doesn't just happen. You have to happen into it!

Tuesday, August 09, 2011

MH - Here We Go Again!

I make it a point to fly Malaysia Airlines as far as possible. Apart from the occasional poor service and the usual delays and cancellations (if you travel enough you will know that this happens to every airline)I enjoy my MH experiences. Yes of course, I too notice that the Mat Salleh gets the whole can of beer without asking while I get a small plactic cup. But hey, who cares...I have switced to wine now anyway.

All in all, for some strange reasons it makes me feel at home on a MH flight. I have been on SQ, KLM,Garuda etc but MH always has a special place in my heart. It is a nice feeling to see a MH craft parked in all the airports of the world carrying the Malaysian flag. There, a piece of Malaysia staking its claim in this world.

My most recent MH experience was to Hanoi and previous to that was to New Delhi. The New Delhi flight (or any flight to India) is always an experience as my heart goes out to the cabin crew who wihout fail serve with a smile while being 'harrassed' by the demanding Indian passengers.I have personally come across many excellent cabin crews, pilots and senior managers who are all bravely carrying on the MH dream. In fact, I have a couple of positive stories from my MH experiences that I often share when talking about employee engagement and service level quality issues.

BUT, some politicians and some segments of our society are hell bend on ensuring that Malaysia Airlines remain as a corporate entity that is wrapped in political brickmanship inside misplaced racial pride within a whole lot of uncalled for demands on its 'national duty'.

While all these things happen....again....my heat goes out to the people of Malaysia Airlines who have had to come out of a very trying period a few years ago only to find themselves in the news again for all the wrong reasons. Unlike many who seems to be trigger happy to shoot down the national carrier, I have had the pleasure of delaing with many segments f its employees and I can vouch for their energy, love and passion for the company. It is the politics of this country that is killing the MH spirit.

Now we have an opportunity to put MH where it belongs. If the news reports are true than a synergy between MH and AK should be welcomed. Oh...yes...the other guy is an Indian but I believe he is a Malaysian citizen and one who has done more for this country than many of us. So, please stop this nonsense of racial rhetoric when a purely business sense needs to prevail.

For the sake of the people of Malaysia Airlines, I hope we hear some good news in the days ahead and the powers that be are able to leash in the wolfs that are out to gain political mileage at the expense of a national business legacy.



Malaysia Airlines need to be allowed to behave like a corporate entity if we dont want it to be the next Phillipine Airlines. As a busines entity all we can demand from it is to stay within Malaysian ownership. Apart from that, it should do what it needs to do with whomever it sees fit.